Frequently asked questions
Quick answers about quotes, bookings and payments. Can’t find what you need? Message us on WhatsApp.
What does Travel Care do?
Travel Care is a family-run travel agency in Torrensville, Adelaide. We book international flights to anywhere in the world and arrange travel insurance. We have been helping travellers since 2010.
How do I get a flight quote?
Message us on WhatsApp or call 0421 882 733 with where you want to go, your dates and how many people are travelling. We check the airlines on your route and send you the options. There is no obligation to book.
How long is a quote valid for?
Quotes are valid for 48 hours unless we tell you otherwise. Fares can change or sell out until your booking is paid and ticketed.
Where is your office?
Our office is at 222 Henley Beach Rd, Torrensville SA 5031, a few minutes from Adelaide Airport. You can also contact us on WhatsApp, by phone or by email.
Do you only help people in Adelaide?
We are based in Adelaide, but we help travellers all over Australia by WhatsApp, phone and email.
Which airlines do you book?
We compare the airlines that fly your route, including Singapore Airlines, Air India, Emirates, Qatar Airways and Malaysia Airlines.
Can you arrange travel insurance?
Yes. We can arrange travel insurance with your booking so you are covered from the day you pay.
Can you book for families and groups?
Yes. We book for families and groups. Group fares can have their own deposit, payment and name-change deadlines set by the airline, and we explain these when you book.
How do I pay for my flights?
Flights must be paid in full at the time of booking. Credit card payments have a 1.5% surcharge. See our Terms & Conditions for full details.
Can I change or cancel my booking?
Changes and cancellations depend on the airline's fare rules, and Travel Care fees apply. See our Terms & Conditions for details, or message us and we will check your booking.
Do you have special offers?
Yes. Current fares and seasonal specials, such as Diwali and Christmas, are on our Offers page. Message us for today's fare.