Copyright

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Travel Care. Copyright on all descriptive text is held by Travel Care. Copyright on selected photographic images is also held by Travel Care.

Where joint copyright is held over proprietary text or images, Travel Care reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Travel Care reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Travel Care web sites are declared to be proprietary software product developed for use by Travel care only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Travel Care only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server or duplicated for commercial purposes without the express written permission of Travel Care.

Travel Care, trading under its subsidiary business names, is a member of various Australian Regional Tourism Authorities, and as such exercises the right to reproduce images made available by these various organisations to their members for the purpose of generic and/or specific tourism promotion.

Please contact us if you have any further queries about our security, privacy or data handling procedures.

Our complaint process

Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the Australian federation of Travel Agents (AFTA), for external review under their customers. As an ATAS participant we have agreed to be bound by the Code. If you would like to know more about the Code you can visit the ATAS website www.atas.com.au