Terms & Conditions

Last updated: 29 September 2026

These terms apply to all quotes and bookings made with Travel Care, a business name of G A Bhatia Pty Ltd (ABN 30 147 167 628), 222 Henley Beach Rd, Torrensville SA 5031 (“Travel Care”, “we”, “us”). By asking us to make a booking, you agree to these terms. Airlines, hotels and other suppliers also have their own terms and conditions, which apply to your booking as well.

1. Quotes and fares

• Quotes are valid for 48 hours unless we tell you otherwise, and are subject to availability until your booking is confirmed and paid.
• Fares shown on our website and in our advertising with an asterisk (*) are indicative “from” prices. They are per person, may only be available on certain dates, and can change or sell out at any time without notice.
• Prices can change because of airline fare changes, taxes, surcharges or currency movements until your booking is paid in full and ticketed.

2. Payment

• Flights must be paid in full at the time of booking.
• For other travel arrangements booked more than 30 days before departure, a deposit may be accepted, with a 2.45% service fee applying to the remaining balance.
• During peak festive seasons a deposit of $300–$500 per person may apply, with full payment due 60 days before departure.
• Credit card payments incur a 1.5% surcharge. Direct deposits must reach our account at least 48 hours before the payment due date.
• If full payment is not received by the due date, your booking may be cancelled and cancellation fees may apply.

3. Changes (amendments)

• A Travel Care amendment fee of $110 per person applies to flight changes, and $275 per booking for accommodation changes, plus any airline or supplier fees and fare differences.
• Bookings amended within 30 days of travel become non-refundable.
• A late booking fee of up to $50 may apply to bookings made within 72 hours of departure.
• Please check that all names match your passports exactly. Name corrections may not be possible, or may cost the same as a new ticket.

4. Cancellations and refunds

• Cancellation requests must be made in writing (email or WhatsApp) and take effect when we receive them.
• Cancellations made within 45 days of departure are non-refundable.
• Cancellations made 45 days or more before departure incur a $400 Travel Care cancellation fee, plus any airline or supplier cancellation fees.
• A refund processing fee of $110 per person applies. Refunds are paid only after we receive the money back from the airline or supplier, which can take several weeks or months.
• Where a supplier gives a travel credit instead of a refund, it is subject to that supplier’s rules. Credits we hold on your behalf are valid for 6 months unless the supplier says otherwise.

5. Travel insurance

We strongly recommend comprehensive travel insurance from the time you pay your deposit or first payment. If you choose not to take out insurance, you accept responsibility for any losses, including cancellation fees and medical costs.

6. Your responsibilities

• Having a valid passport (usually at least 6 months validity), visas, transit visas and any health or vaccination requirements for every country on your trip.
• Checking your itinerary and tickets as soon as you receive them, and telling us straight away if anything is wrong.
• Reconfirming flight times before you travel and arriving at the airport with enough time to check in.

7. Schedule changes and supplier issues

Airlines and suppliers can change schedules or cancel services. We will pass on any information we receive and help you with your options, but we are not responsible for the acts, omissions or failures of airlines and other suppliers. Travel Care acts as an agent for these suppliers.

8. Group bookings

Group bookings may have separate deposit, payment and name-change deadlines set by the airline. We will tell you these when you book.

9. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

10. Governing law

These terms are governed by the laws of South Australia.